FAQ (Frequently Asked Questions)

1. Orders

How do I place an order?
Simply select your products, add them to your cart, and follow the validation steps through to payment.

Can I modify or cancel my order?
An order can only be modified or canceled if it has not yet been shipped. Please contact us promptly after your purchase.

Will I receive an order confirmation?
Yes, a confirmation email will be sent to you after your order has been validated.

2. Payment

What payment methods do you accept?
We accept the main payment methods indicated on our website (bank cards, etc.).

Is the payment secure?
Yes, all transactions are secured via encryption protocols compliant with current standards.

3. Delivery

What are the delivery times?
Delivery times vary depending on your location and the chosen delivery method. They are indicated during the order process.

How can I track my order?
A tracking number will be sent to you as soon as your package is shipped.

Do you deliver internationally?
Yes, we deliver to several countries. Fees and delivery times may vary depending on the destination.

4. Returns and refunds

How do I return an item?
Contact our customer service to initiate a return request and obtain instructions.

When will I receive my refund?
Once the return is validated, the refund will be processed within 5 to 10 business days.

5. Products

Are the products true to the photos?
We do our best to display accurate images, but slight variations may exist.

What if I receive a defective product?
Contact us within 48 hours with photos of the product so we can offer you a solution.

6. Customer Account

Do I need to create an account to order?
No, you can order as a guest, but creating an account allows you to track your orders more easily.

I forgot my password, what should I do?
Use the "forgot password" function to reset it.

7. Contact

How do I contact customer service?
You can contact us via the contact details provided on the website. We generally respond within 24 to 48 business hours.