Shipping Policy

1. Delivery Zones

We deliver our products to the geographical areas specified on the website. Some areas may be excluded or subject to special conditions.

2. Processing Times

Orders are generally processed within 1 to 3 business days after payment validation.

3. Delivery Times

Delivery times vary depending on the destination and the chosen delivery method:

• Standard delivery: 3 to 7 business days
• Express delivery: 1 to 3 business days. These times are indicative.

4. Shipping Costs

Shipping costs are calculated at the time of order based on weight, destination, and carrier.

5. Order Tracking

A tracking number is provided upon shipment of the order to track its progress.

6. Delivery Delays

We cannot be held responsible for delays attributable to carriers or exceptional circumstances (strikes, weather conditions, etc.).

7. Receipt of Packages

The customer is required to check the condition of the package upon receipt. In case of damage or missing product, they must make a reservation with the carrier and contact us as soon as possible.

8. Unclaimed Packages

Any package returned to the sender due to an incorrect address or non-claim may be subject to re-shipping fees.

9. Taxes and Customs Duties

For international deliveries, customs fees or local taxes may apply. These fees are the responsibility of the customer.

10. Contact

For any questions regarding delivery, please contact our customer service via the contact details available on the website.